It is possible that Sue may have cashed in the endowment not knowing what it was, credited it to the mortgage and just not told Tom about this. Or they may have simply forgotten that they cashed in what was the endowment policy 23 years ago. It seems to have been a relatively minor financial transaction and they may not have properly appreciated the repercussions of cancelling it and what affect this would have in what was then the distant future.letissier14 wrote:Now the judgment clearly states (30/31) that the endowment was surrendered in July 1992 and in fact no payment had been made on the policy since 25 June 1991 and the surrender payment of £178.75 was credited to his mortgage. Now why would Tom complain to the FOS that they had been making payments right up until 1999, when in fact the B&B had written to him in 1999 (25) informing that there would be no means for him to pay off his mortgage as the endowment policy had been surrendered since 1992?
I agree that it would be a shame for Tom to lose his house over this, but sadly I don't see any way for him to get out of this situation, which ultimately is of his own making. We don't know the scale of the legal fees that will be added to the mortgage arrears, although we can assume that they will be significant.
What also bothers me about this is that their are certainly people more deserving of support and help who find themselves facing problems as devastating as Tom's (if not more) through no fault of their own.