AnOwlCalledSage wrote: ↑Sat Jun 06, 2020 8:06 am
doublelong wrote: ↑Sat Jun 06, 2020 7:24 am
...you’re not going to get a free house.
Two years ago I had a right to do with my utility company. They stopped sending me bills; didn't do the OfGEM mandated 6 month Direct Debit review for 3 years (so I was quite happily paying monthly thinking I was up to date); changed my tariffs multiple times behind my back to their highest rate without informing me; sent me a bill for £3,000 in addition to what I was paying monthly; then after complaints "revised" it to £4,500! They even sent it to a debt collection agency who started hassling me even though the law is that once an official dispute has been raised all recovery action has to cease. All very dodgy behaviour. Thanks to the Citizen's Advice Bureau they eventually changed their minds.
But here's the rub. I'd still used the electricity. I still had to pay for it. Yes, I got significant compensation for their actions, but I still ended up paying them around £1,000 for the services I'd used.
This wouldn't be Npower by any chance would it? Their incompetence is breathtaking.
Some years back I moved by the huge distance of "next door" and the chaos it caused was a joy to behold. They sent me letters saying sorry I was leaving them, letters saying thanks for joining them, three different final gas bills in different amounts on the same day, ditto electricity and four final statements for houses I'd never lived in in towns I'd never lived in or, in two cases, ever been to.
I got fed up with phoning them as it was clearly a waste of time and the ever more irate demands for money got ignored until the debt collectors got involved. At that point I sent the debt collectors and Npower basically the same letter saying "see you in court". Never heard anything again and I have to say I was quite disappointed.
I've just switched to Bulb and got final statements from Npower which were complete bollocks so I'm expecting a repeat performance. Luckily I recorded my call to them telling them to get stuffed and them admitting the "readings" may not be accurate so they would zero the bill. Yet to have the zeroed bills.
The woman on the phone got quite irate when I said "OK... I'll expect the zeroed bills but don't worry... I have recorded this conversation".
"YOU CAN'T RECORD TELEPHONE CALLS WITHOUT THE PERMISSION OF THE OTHER PERSON!" Quoth she.
"I think you'll find I can" I ejaculated.
<click>.